Privacy Policy

1. Who We Are

Zynto Digital Labs Pty Ltd (ABN: 80 696 611 999), trading as LocalBooster AI ("LocalBooster AI", "we", "us", or "our"), is an Australian-owned and operated company providing AI-powered growth services for local service businesses.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information when you interact with our website, book a demo, sign up for our services, or contact us. This includes:

• Identity information: Full name, business name
• Contact information: Email address, phone number, suburb/state
• Business information: Industry type, business size, current marketing setup
• Payment information: Billing details processed securely via Stripe (we do not store card details)
• Usage data: How you interact with our website, pages visited, time on site
• Communications: Emails, SMS, and messages you send us
• AI interaction data: Conversations with our AI chatbot or voice receptionist on your behalf

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our AI growth services
• Process bookings, payments, and service requests
• Send you service updates, invoices, and account notifications
• Send marketing emails and SMS (with your consent — you can opt out anytime)
• Respond to enquiries and provide customer support
• Analyse website usage to improve our platform
• Comply with legal obligations

4. Third-Party Tools & Services

We use trusted third-party platforms to deliver our services. These providers may process your data on our behalf:

• Go High Level (GHL): CRM, booking calendar, AI chatbot, voice receptionist, email & SMS automation
• Stripe: Secure payment processing
• Google Analytics: Website traffic and behaviour analysis
• Meta (Facebook) Pixel: Advertising and retargeting
• Hostinger: Website hosting
• Google Workspace: Email and business communications

Each of these providers has their own privacy policy and data handling practices. We encourage you to review them. We only share the minimum data necessary for each service to function.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyse site performance. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics — tracks page views, session duration, and traffic sources
• Marketing cookies: Meta Pixel — used for Facebook/Instagram ad retargeting
• Functional cookies: Remembers your preferences and form data

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

6. Marketing Communications

With your consent, we may send you marketing emails and SMS messages about our services, promotions, and updates. Every marketing communication includes an easy unsubscribe option.

• Email: Click "Unsubscribe" at the bottom of any email
• SMS: Reply STOP to any SMS message
• Direct request: Email us at team@localboosterai.com.au

We comply with the Spam Act 2003 (Cth) and will never send unsolicited commercial messages without your prior consent.

7. Payments & Billing

All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. LocalBooster AI does not store, access, or retain your full credit card details at any time.

Stripe may collect and store billing information in accordance with their own privacy policy, available at stripe.com/au/privacy.

8. Data Storage & Security

Your data is stored on secure servers located in Australia and/or the United States (via our third-party providers). We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Secure access controls and authentication
• Regular security reviews and updates
• Limited staff access on a need-to-know basis

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at team@localboosterai.com.au. We will respond within 30 days.

10. Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and notify active clients via email.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.